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We want to help answer your questions to make sure your health care needs are met.

You may E-mail us at healthcolorado@carelon.com
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Contact Information

Customer Service: 888-502-4185 (toll free)
Care Coordination: 888-502-4186 (toll free)
Administration: 888-502-4187 (toll free)
Ethics Hotline: 855-267-5988 (toll free)
If you are deaf or hard of hearing and use TTY equipment: 800-432-9553, State Relay 711
Fraud & Abuse (Member): 844-475-0444 (toll free)
Fraud & Abuse (Provider): 855-375-2500 (toll free)

Español (Spanish) ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.
Llame al 1-888-502-4185; TTY: 1-800-432-9553, State Relay 711

You may write to us:
Health Colorado
10855 Hidden Pool Hts., Suite 260
Colorado Springs, CO 80908

To file a complaint or appeal, please send to:
Health Colorado
10855 Hidden Pool Hts., Suite 260
Colorado Springs, CO 80908

Copyright © 2024 Carelon. All rights reserved. Member Protections
Members are protected under the Federal Mental Health Parity and Addiction Equity Act (MHPAEA). This act states that there are not more limits on your behavioral health benefits than your physical health benefits. If you feel these rights have not been upheld, you can call the Behavioral Health Ombudsman at 303-866-2789, Email them at: ombuds@bhoco.org, or go online at: behavioralhealthombudsman.colorado.gov.
Land Acknowledgement
We would like to acknowledge that the land we live, work, learn, and commune on is the original homelands of many tribal nations. We acknowledge the painful history of genocide and forced removal from this territory, and we honor and respect the many diverse Indigenous peoples still connected to this land on which we gather. To learn more about territory acknowledgement, visit native-land.ca.

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